Frequently Asked Questions
What if I want rolls instead of sheets?
Just choose the *** DO NOT CUT *** item as your very first item on your order.
It MUST BE THE FIRST ITEM to ensure I see it before I start cutting.
Then order the total quantities you want (1 yard = 3 sheets, 5 yards = 15 sheets, etc.). Any items for which you order more than 1 sheet will not be cut into sheets.
How long will shipping take?
Shipping depends on your location and the shipping option you use. Canada Post has delivery standards that you can consult for more specific information.
How much is shipping?
The amount you will be charged for shipping depends on the items in your cart (weight) and your exact location. You can go through to the point that the store displays the shipping amount before you confirm your order so that you will know exactly what you will pay.
Non-tracking shipping options are available for international shipments, but these are at your own risk. Tracked options are more expensive, but they include tracking and the shipments are insured. Please be sure to choose a tracked option. The word "tracking" must be in the choice. If the word "tracking" is not in the shipping method you choose, there is no tracking.
How long before an order ships or is ready for pickup?
This depends on the number of orders I have to prepare that day and the products/quantities. If an order is received by noon, it can usually be ready by the end of the day. There are times when orders take 24 to 48 hours, especially when holidays or special events are coming up and during sales. People order much more when they are getting items ready for various events (St. Patrick's Day, Father's Day, etc.).
Picking up your order
Order pickup is available if your postal code starts with an H or a J. Pickup is only by appointment, during the week. Pickups are not possible on weekends. As soon as your order is ready for pickup, you will receive a notification that includes the pickup address. You will be asked when you would like to pick up your order and I will confirm whether that time is possible. Please note that I am in and out, picking up inventory and shipping orders. I need to be able to count on pickup times being respected.
Shipping discount codes
- Use code $3_OFF_SHIPPING_$25_ORDER to take $3 off your order if the value of your order before taxes is $25 or higher.
- Use code $7_OFF_SHIPPING_$50_ORDER to take $7 off your order if the value of your order before taxes is $50 or higher.
- Use code $10_OFF_SHIPPING_$75_ORDER to take $10 off your order if the value of your order before taxes is $75 or higher.
Note that the shipping discount will not be applied after the fact. You must enter the code and apply it at the time of your order. You cannot combine the shipping discount code with any other discount code.
Remember that you get free shipping automatically if your order is for $150 or higher before taxes. DO NOT USE a shipping discount code if you are already getting free shipping on your order. Also, there is no shipping if you are picking up your order so DO NOT USE a shipping discount code if you are picking up your order.
If your order qualifies for free shipping or if you are picking up your order, please do not also use a discount code to reduce your shipping amount. These codes are only intended to reduce your shipping amount.